Nidheesh M.

Enterprising leader with an analytical bent of mind offering a proven history of success by supervising, planning & managing multifaceted projects, complex dependencies & multi-million dollar budgets; chronicled success with over 15 years of extensive experience in IT & Business Operational Excellence, Program Management, Digital Transformation, Cloud Migration and Client Engagement across Cloud & DevOps domains Extensive intelligence in ITIL & ITSM foundation framework which includes Service Delivery functions such as Incident Management, Problem Management, Change Management, Configuration Management & Asset Management; expertise in managing high-severity incidents to ensure service availability with minimal delay and impacttowards ensuring smooth operations of various environments Leveraged capabilities in acting as Engagement Leader with impressive success in implementing strategic solutions and driving transformations that reflects year-on-year success in Complex & Innovative Cloud technology implementations; effectiveness in defining service standards & guidelines, governance structure, best practices for project delivery that serves as benchmark for excellent service delivery Insightful expertise in Program Management using Agile & DevOps Methodologies with skills in directing all phases encompassing planning, defining scope, setting timelines, monitoring, inter-discipline coordination, resource planning & documentation, vendor management & execution; implemented project plans within preset budgets & deadlines, while ensuring optimum utilization of available funds towards the accomplishment of overall objectives Notable success