Vivek G.

Work Experience Summary Total Experience: 12+ Yrs.  Infinite Computer Solutions Role : Senior support engineer Location : Chennai, Tamil Nadu  Vihaan Networks Ltd (VNL) Role : Senior engineer L2 support Location : Jamshedpur, Jharkhand  Ericsson India Ltd. Role : BSS engineer Location : Ranchi, Jharkhand  Nortel Networks Role : BSS engineer Location : Ranchi, Jharkhand Work Experience Details 1) Organization: Infinite Computer Solutions Tenure: (Aug 2022 – Aug 2023) Project: NOKIA CARE Cloud band Tier-3 Support Scope:  Working in Nokia CARE Team as Tier-3 Support Engineer for Nokia products CBIS and NCS  Working in Open stack and kubernetes technologies for all leading telecom operator (AT&T/TMO/ Bell mobile/CSC holding/Freedom mobile).  Supporting the customers from NAM, European Region and Latin America  Supporting CBIS versions 18, 19, 19A, 20 and 22 and NCS versions NCS20 and NCS22.  Raising the upper support request from Tier-4/R&D team of Nokia  Case handling on Salesforce and JIRA  Troubleshooting on the cases raised by customer and for CBIS and NCS to have RCA  Log Analysis for corrective Workaround and resolving the issue  Creation of Knowledge Article for critical cases