Production Reliability Engineer - Toronto, ON - DESS

Job summary

NavitasPartners is seeking an experienced Production Reliability Engineer with a strong background in BFSI, Public Sector, or Telecom environments. The role involves ensuring production stability, operational excellence, and service reliability across critical enterprise platforms.

Qualifications

• Experience as a Production Reliability Engineer within BFSI, Public Sector, or Telecom environments.
• Experience supporting banking systems, government applications, OSS/BSS, billing, charging, or telecom platforms.
• Strong production support and incident management experience.
• Experience with monitoring, observability, and performance management tools.
• Experience supporting cloud and hybrid infrastructure environments.
• Experience with automation and scripting technologies.
• Understanding of governance, compliance, and security requirements.
• Strong troubleshooting and problem-solving skills.
• Experience supporting mission-critical enterprise systems.
• SRE, Cloud, or DevOps certification preferred.

Responsibilities

• Support production reliability across BFSI, Public Sector, and Telecom environments.
• Support modernization initiatives for core banking, payments, citizen services, OSS/BSS platforms, billing systems, charging platforms, and telecom customer applications.
• Monitor production systems and respond to incidents affecting service availability.
• Lead root cause analysis and problem management activities.
• Support telecom operations, network services, and customer-facing digital platforms.
• Implement automation to reduce manual operational effort.
• Monitor application performance, capacity, and service-level objectives.
• Collaborate with development, infrastructure, and support teams.
• Ensure compliance with governance, security, and regulatory requirements.
• Drive continuous service improvement initiatives.

Relocation