Director, Global DevOps, Site Reliability, & Infrastructure (Vancouver, B.C. or Austin, TX)

Job summary

The Director of DevOps, Site Reliability & Infrastructure leads teams to ensure the reliability, performance, and operational maturity of a SaaS platform. Responsibilities include managing incident response, establishing operational standards, and overseeing cloud and hybrid infrastructure while enhancing observability and automation practices. The role demands expertise in Linux, networking, and infrastructure automation, along with significant leadership experience in technical team management.

Qualifications

• 10+ years of experience across Infrastructure Operations, DevOps, SRE, Cloud Operations, or related disciplines.
• 5+ years of leadership experience managing engineering, DevOps, infrastructure, SRE, support, or service-delivery teams.
• Strong experience operating production cloud, hybrid, and/or bare-metal environments at scale.
• Deep understanding of Linux, networking, security, virtualization, storage, databases, infrastructure automation, and systems operations.

Responsibilities

• Lead DevOps, SRE, Infrastructure, and Front-Line Support teams and establish clear ownership, accountability, and operating standards.
• Own platform availability, performance, reliability, operational readiness, and service delivery.
• Lead incident management, root cause analysis, corrective actions, and post-incident reviews.
• Establish and continuously improve SLIs, SLOs, KPIs, service-level expectations, operational scorecards, and executive reporting.
• Create clear escalation paths across Support, SRE, DevOps, Engineering, Product, and other technical teams.

Skills

Degrees

Relocation